These guidelines are intended solely for law enforcement officials and government agencies seeking records regarding users of our Platform. If you are a user seeking your own data, please refer to our Privacy Policy.
We are committed to cooperating with law enforcement while protecting the privacy and fundamental rights of our users. We will only disclose user data in response to valid, legally binding requests issued by authorized agencies in accordance with applicable laws (e.g., the Stored Communications Act, 18 U.S.C. §§ 2701-2712 in the US, or relevant MLAT procedures for international requests).
We require different levels of legal process depending on the type of data requested:
* Private direct messages.
* Photos uploaded to the platform or sent in chats.
* Historical geolocation data (where captured).
We accept formal requests from law enforcement to preserve records potentially relevant to active criminal investigations. Upon receipt of a valid preservation request, we will take steps to preserve the requested records for 90 days, pending the receipt of formal legal process. We may extend this for one additional 90-day period upon a formal extension request.
We proactively respond to Emergency Disclosure Requests when we have a good faith belief that an emergency involving danger of death or serious physical injury to any person requires the immediate disclosure of information without waiting for formal legal process.
All law enforcement requests (including Subpoenas, Warrants, and EDRs) must be submitted via email from an official government email domain to:
[Insert Law Enforcement Email Address - e.g., subpoena@yourdomain.com] Requirements for all requests:It is our policy to notify users of requests for their information prior to disclosure, unless we are prohibited from doing so by a valid statutory non-disclosure order (e.g., an order under 18 U.S.C. § 2705(b)), or in cases of emergencies involving imminent threat to life or child exploitation.
For requests originating from law enforcement agencies outside the jurisdiction where our operating entity is legally established, we generally require that the request be processed through a Mutual Legal Assistance Treaty (MLAT) or Letters Rogatory framework. We may, however, respond to international Emergency Disclosure Requests at our discretion.